Custom Ticket Layout
You can customize properties(including field title, ticket type, and status)to make your ticket best fit to your business purpose on EarlyTMS.
Create monitoring rules to selectively view ticket status and organize the
incoming tickets with specific call purposes. With flexible and customizable ticket monitor setting, your tickets can be routed, escalated, or solved easily.
EarlyTMS helps agents to prepare for various customer case
with Knowledge Base by providing them right resources to find solutions for customers.